Rental Terms and
Booking Policies

Creator note: This page compiles the proposed policies. The 50% deposit is approved; obtain Kimberly’s
confirmation of the remaining policy choices before publishing. Match the final wording to the rental agreement.
Reservations and payments

A 50% deposit is required to reserve your rentals and event date. Quotes and inquiries do not hold equipment.
Your deposit is applied toward your total rental cost. Your reservation is confirmed once your agreement and
required payment are received. The remaining balance is due 7 days before your event. Bookings within 7 days
require full payment at booking.

Rental period
Your quote will specify the rental dates and scheduled delivery, pickup, or return times. Additional rental time
must be approved in advance and may incur additional charges.

Delivery and setup
Delivery and pickup fees depend on your location, order size, and access requirements. Setup and breakdown are
included only when listed in your quote. Tell us about stairs, gates, long carrying distances, uneven ground, or
restricted access before booking. The setup area must be clear and accessible at the agreed time.

Order changes
Changes are subject to availability and may affect your total. Please request changes as early as possible. Reducing
or removing items does not automatically reduce the required deposit.

Cancellations and rescheduling
The 50% reservation deposit is nonrefundable if you cancel. With at least 7 days’ notice, you may request one
transfer of your deposit to an available date within 6 months of your original event. Rescheduling is subject to
equipment availability and any price difference. For cancellations, payments above the deposit will be refunded,
less any separately disclosed, nonrecoverable special-order costs you approved.

Weather and outdoor rentals
Outdoor rentals depend on safe conditions. Tents and canopies are not shelters during severe weather. If
conditions make delivery, installation, or use unsafe, Next Level Event Rentals may delay or cancel the affected
equipment. If we cancel an item before delivery because we cannot safely provide it, you may choose a refund for
that item and its associated service charges or a rescheduling credit.

Equipment care
Customers are responsible for keeping equipment secure and using it only for its intended purpose. Return items
in the condition received, allowing for normal wear. Missing items, damage beyond normal wear, or excessive
cleaning may result in additional charges as described in the rental agreement. Do not move, alter, or take down
installed tents. Contact us if an adjustment is needed.

Pickup and returns
Equipment must be available at the agreed pickup time or returned by the scheduled deadline. Contact us
promptly if plans change. Late returns or additional pickup trips may incur charges disclosed in your rental
agreement. Review your event-specific quote and agreement before paying your deposit.